Improving Customer Experience via Text Mining

Choudur Lakshminarayan, Qingfeng Yu, Alan Benson. Improving Customer Experience via Text Mining. In Subhash Bhalla, editor, Databases in Networked Information Systems, 4th International Workshop, DNIS 2005, Aizu-Wakamatsu, Japan, March 28-30, 2005, Proceedings. Volume 3433 of Lecture Notes in Computer Science, pages 288-299, Springer, 2005. [doi]