Yannick Lallement, Mark S. Fox. Interact: A Staged Approach to Customer Service Automation. In Howard J. Hamilton, editor, Advances in Artificial Intelligence, 13th Biennial Conference of the Canadian Society for Computational Studies of Intelligence, AI 2000, Montréal, Quebec, Canada, May 14-17, 2000, Proceedings. Volume 1822 of Lecture Notes in Computer Science, pages 164-175, Springer, 2000. [doi]
Abstract is missing.