User Test: How Many Users Are Needed to Find the Psychophysiological Pain Points in a Journey Map?

Charles Lamontagne, Sylvain Sénécal, Marc Fredette, Shang-Lin Chen, Romain Pourchon, Yohan Gaumont, David De Grandpré, Pierre-Majorique Léger. User Test: How Many Users Are Needed to Find the Psychophysiological Pain Points in a Journey Map?. In Tareq Z. Ahram, Redha Taïar, Serge Colson, Arnaud Choplin, editors, Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019, Nice, France, August 22-24, 2019. Volume 1018 of Advances in Intelligent Systems and Computing, pages 136-142, Springer, 2019. [doi]

Abstract

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