Information Technology Process Improvement Decision-Making: An Exploratory Study from the Perspective of Process Owners and Process Manager

Sandy A. Lamp, Kathleen M. Hargiss, Caroline Howard. Information Technology Process Improvement Decision-Making: An Exploratory Study from the Perspective of Process Owners and Process Manager. IJSITA, 3(2):18-35, 2012. [doi]

Abstract

Abstract is missing.