Thomas K. Landauer, Robert E. Kraut. CHI in the applied research divisions at Bellcore (lab review). In Jane Carrasco Chew, John A. Whiteside, editors, Conference on Human Factors in Computing Systems, CHI 1990, Seattle, WA, USA, April 1-5, 1990, Proceedings. pages 285-286, ACM, 1990. [doi]
Abstract is missing.