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Modeling latent sources in call center arrival data

Joshua Landon, Fabrizio Ruggeri, Refik Soyer, M. Murat Tarimcilar. Modeling latent sources in call center arrival data. European Journal of Operational Research, 204(3):597-603, 2010. [doi]

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Joshua Landon

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Fabrizio Ruggeri

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Refik Soyer

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M. Murat Tarimcilar

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