Joshua Landon, Fabrizio Ruggeri, Refik Soyer, M. Murat Tarimcilar. Modeling latent sources in call center arrival data. European Journal of Operational Research, 204(3):597-603, 2010. [doi]
@article{LandonRST10,
title = {Modeling latent sources in call center arrival data},
author = {Joshua Landon and Fabrizio Ruggeri and Refik Soyer and M. Murat Tarimcilar},
year = {2010},
doi = {10.1016/j.ejor.2009.10.022},
url = {http://dx.doi.org/10.1016/j.ejor.2009.10.022},
tags = {modeling, data-flow, source-to-source, open-source},
researchr = {https://researchr.org/publication/LandonRST10},
cites = {0},
citedby = {0},
journal = {European Journal of Operational Research},
volume = {204},
number = {3},
pages = {597-603},
}