Client Satisfaction versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts - researchr publication related

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Nishtha Langer, Deepa Mani, Kannan Srikanth. Client Satisfaction versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts. In Richard Baskerville, Michael Chau, editors, Proceedings of the International Conference on Information Systems, ICIS 2013, Milano, Italy, December 15-18, 2013. Association for Information Systems, 2013. [doi]

The following publications are possibly variants of this publication:

Client Satisfaction Versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing ContractsNishtha Langer, Deepa Mani, Kannan Srikanth. In Rudy Hirschheim, Armin Heinzl, Jens Dibbern, editors, Information Systems Outsourcing, Towards Sustainable Business Value. pages 67-88, Springer, 2014. [doi]

Impact of Formal Controls on Client Satisfaction and Profitability in Strategic Outsourcing ContractsNishtha Langer, Deepa Mani. jmis, 35(4):998-1030, 2018. [doi]

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