Nishtha Langer, Deepa Mani, Kannan Srikanth. Client Satisfaction Versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts. In Rudy Hirschheim, Armin Heinzl, Jens Dibbern, editors, Information Systems Outsourcing, Towards Sustainable Business Value. pages 67-88, Springer, 2014. [doi]
Abstract is missing.