CIBot: Integrating and Automating Researcher Support in Cyberinfrastructure Helpdesk Operations

Iman Ataee Langroudy, Marinus Pennings, Dhruva Chakravorty, Honggao Liu. CIBot: Integrating and Automating Researcher Support in Cyberinfrastructure Helpdesk Operations. In Robert S. Sinkovits, Alana Romanella, Shelley Knuth, Ken Hackworth, Jeff Pummill, editors, Practice and Experience in Advanced Research Computing, PEARC 2023, Portland, OR, USA, July 23-27, 2023. pages 211-215, ACM, 2023. [doi]

@inproceedings{LangroudyPCL23,
  title = {CIBot: Integrating and Automating Researcher Support in Cyberinfrastructure Helpdesk Operations},
  author = {Iman Ataee Langroudy and Marinus Pennings and Dhruva Chakravorty and Honggao Liu},
  year = {2023},
  doi = {10.1145/3569951.3597561},
  url = {https://doi.org/10.1145/3569951.3597561},
  researchr = {https://researchr.org/publication/LangroudyPCL23},
  cites = {0},
  citedby = {0},
  pages = {211-215},
  booktitle = {Practice and Experience in Advanced Research Computing, PEARC 2023, Portland, OR, USA, July 23-27, 2023},
  editor = {Robert S. Sinkovits and Alana Romanella and Shelley Knuth and Ken Hackworth and Jeff Pummill},
  publisher = {ACM},
  isbn = {978-1-4503-9985-2},
}