R. David Lankes. The digital reference research agenda. JASIS, 55(4):301-311, 2004. [doi]
@article{Lankes04, title = {The digital reference research agenda}, author = {R. David Lankes}, year = {2004}, doi = {10.1002/asi.10374}, url = {http://dx.doi.org/10.1002/asi.10374}, researchr = {https://researchr.org/publication/Lankes04}, cites = {0}, citedby = {0}, journal = {JASIS}, volume = {55}, number = {4}, pages = {301-311}, }