AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching - researchr publication authors

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Md. Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu, Mahsa Azizi, Shashi Bhushan TN, Simon Corston-Oliver. AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching. In Sunayana Sitaram, Beata Beigman Klebanov, Jason D. Williams, editors, Proceedings of the The 61st Annual Meeting of the Association for Computational Linguistics: Industry Track, ACL 2023, Toronto, Canada, July 9-14, 2023. pages 599-607, Association for Computational Linguistics, 2023. [doi]

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