Md. Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu, Mahsa Azizi, Shashi Bhushan TN, Simon Corston-Oliver. AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching. In Sunayana Sitaram, Beata Beigman Klebanov, Jason D. Williams, editors, Proceedings of the The 61st Annual Meeting of the Association for Computational Linguistics: Industry Track, ACL 2023, Toronto, Canada, July 9-14, 2023. pages 599-607, Association for Computational Linguistics, 2023. [doi]
@inproceedings{LaskarCFATC23,
title = {AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching},
author = {Md. Tahmid Rahman Laskar and Cheng Chen and Xue-Yong Fu and Mahsa Azizi and Shashi Bhushan TN and Simon Corston-Oliver},
year = {2023},
url = {https://aclanthology.org/2023.acl-industry.57},
researchr = {https://researchr.org/publication/LaskarCFATC23},
cites = {0},
citedby = {0},
pages = {599-607},
booktitle = {Proceedings of the The 61st Annual Meeting of the Association for Computational Linguistics: Industry Track, ACL 2023, Toronto, Canada, July 9-14, 2023},
editor = {Sunayana Sitaram and Beata Beigman Klebanov and Jason D. Williams},
publisher = {Association for Computational Linguistics},
isbn = {978-1-959429-68-5},
}