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The Development of a User Self-Help Knowledge Management System for Help Desk: Deployment of Knowledge Management Approach and Software Agent Technology

Sim Lau, Nelson Leung 0001. The Development of a User Self-Help Knowledge Management System for Help Desk: Deployment of Knowledge Management Approach and Software Agent Technology. In Australasian Conference on Information Systems, ACIS 2005, Sydney, Australia, November 29 - December 2, 2005. 2005. [doi]

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