Henry C. W. Lau, Dilupa Nakandala, Li Zhao, Ivan K. W. Lai. Using fuzzy logic approach in estimating individual guest loyalty level for international tourist hotels. IJSTM, 21(1/2/3):127-145, 2015. [doi]
@article{LauNZL15,
title = {Using fuzzy logic approach in estimating individual guest loyalty level for international tourist hotels},
author = {Henry C. W. Lau and Dilupa Nakandala and Li Zhao and Ivan K. W. Lai},
year = {2015},
doi = {10.1504/IJSTM.2015.071097},
url = {http://dx.doi.org/10.1504/IJSTM.2015.071097},
researchr = {https://researchr.org/publication/LauNZL15},
cites = {0},
citedby = {0},
journal = {IJSTM},
volume = {21},
number = {1/2/3},
pages = {127-145},
}