Effie Lai-Chong Law, Asbjørn Følstad, Nena van As. Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service. In NordiCHI '22: Nordic Human-Computer Interaction Conference, Aarhus, Denmark, October 8 - 12, 2022. ACM, 2022. [doi]
Abstract is missing.