Debbie Lawrence, Shelly Dews. Natural dialog in a time-sensitive setting: a study of telephone operators. In Dennis R. Wixon, editor, Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems, CHI 1992, Monterey, California, USA, May 3-7, 1992. pages 103-104, ACM, 1992. [doi]
Abstract is missing.