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A Conversational Framework for Semantic Question Answering in Customer Services with Machine Learning on Knowledge Graph

Giorgio Lazzarinetti, Nicola Massarenti. A Conversational Framework for Semantic Question Answering in Customer Services with Machine Learning on Knowledge Graph. In Francesco Epifania, Luca Marconi, editors, Proceedings of the 1st Italian Workshop on Artificial Intelligence and Applications for Business and Industries (AIABI 2021) co-located with 20th International Conference of the Italian Association for Artificial Intelligence (AI*IA 2021), Online, originally held in Milan, Italy, November 30th, 2021. Volume 3102 of CEUR Workshop Proceedings, CEUR-WS.org, 2021. [doi]

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