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An Empirical Assessment of SaaS Service Quality in the Logistics Sector: Application of the SaaS-Qual Model in Ho Chi Minh City

My Le, Kim Nguyen, Nguyen Nguyen, Linh Tran. An Empirical Assessment of SaaS Service Quality in the Logistics Sector: Application of the SaaS-Qual Model in Ho Chi Minh City. In 40th International Conference on Information Networking, ICOIN 2026, Hanoi, Vietnam, January 14-16, 2026. pages 1-5, IEEE, 2026. [doi]

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