Ruth Lechler, Emanuel Stoeckli, Roman Rietsche, Falk Uebernickel. Looking beneath the tip of the Iceberg: the two-Sided Nature of Chatbots and their Roles for Digital feedback Exchange. In Jan vom Brocke, Shirley Gregor, Oliver Müller 0001, editors, 27th European Conference on Information Systems - Information Systems for a Sharing Society, ECIS 2019, Stockholm and Uppsala, Sweden, June 8-14, 2019. 2019. [doi]
Abstract is missing.