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So-Hyun Lee, Hee-Woong Kim. Why people post benevolent and malicious comments online. Communications of the ACM, 58(11):74-79, 2015. [doi]
Possibly Related PublicationsThe following publications are possibly variants of this publication: A mixed methods approach to the posting of benevolent comments onlineYoon-Jung Jang, Hee-Woong Kim, Yoonhyuk Jung. ijinfoman, 36(3):414-424, 2016. [doi] The Role of Attention and Neutralization in Posting Malicious Comments OnlineHan-Min Kim, Gee-Woo Bock. amcis 2018: [doi]
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