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Heuristic, Systematic, and Affective Components of Online Service Reviews : Impact on Intra-Organizational Adoption and Sharing

Minwoo Lee, Kiljae Lee, Kyung Young Lee, Agnes DeFranco. Heuristic, Systematic, and Affective Components of Online Service Reviews : Impact on Intra-Organizational Adoption and Sharing. In 25th Americas Conference on Information Systems, AMCIS 2019, Cancún, Mexico, August 15-17, 2019. Association for Information Systems, 2019. [doi]

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