Wai On Lee, Sol Solorzano, Charles Harrison. Creating and managing user partnership programs. In Gerrit C. van der Veer, Carolyn Gale, editors, Extended Abstracts Proceedings of the 2005 Conference on Human Factors in Computing Systems, CHI 2005, Portland, Oregon, USA, April 2-7, 2005. pages 2123, ACM, 2005. [doi]
Abstract is missing.