A User Satisfaction Study of London's Congestion Charge e-Service: A Citizen Perspective

Habin Lee, Uthayasankar Sivarajah, Andreea Molnar, Vishanth Weerakkody, Zahir Irani. A User Satisfaction Study of London's Congestion Charge e-Service: A Citizen Perspective. IJEGR, 11(2):35-50, 2015. [doi]

Abstract

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