Monitoring Airport Service Quality: A Complementary Approach to Measure Perceived Service Quality using Online Reviews

Kiljae Lee, Chunyan Yu. Monitoring Airport Service Quality: A Complementary Approach to Measure Perceived Service Quality using Online Reviews. In 23rd Americas Conference on Information Systems, AMCIS 2017, Boston, MA, USA, August 10-12, 2017. Association for Information Systems, 2017. [doi]

Abstract

Abstract is missing.