How HCI Adopts Service Design: Unpacking current perceptions and scopes of service design in HCI and identifying future opportunities

Jung-Joo Lee, Christine Ee Ling Yap, Virpi Roto. How HCI Adopts Service Design: Unpacking current perceptions and scopes of service design in HCI and identifying future opportunities. In Simone D. J. Barbosa, Cliff Lampe, Caroline Appert, David A. Shamma, Steven Mark Drucker, Julie R. Williamson, Koji Yatani, editors, CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022 - 5 May 2022. ACM, 2022. [doi]

@inproceedings{LeeYR22,
  title = {How HCI Adopts Service Design: Unpacking current perceptions and scopes of service design in HCI and identifying future opportunities},
  author = {Jung-Joo Lee and Christine Ee Ling Yap and Virpi Roto},
  year = {2022},
  doi = {10.1145/3491102.3502128},
  url = {https://doi.org/10.1145/3491102.3502128},
  researchr = {https://researchr.org/publication/LeeYR22},
  cites = {0},
  citedby = {0},
  booktitle = {CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022 - 5 May 2022},
  editor = { Simone D. J. Barbosa and Cliff Lampe and Caroline Appert and David A. Shamma and Steven Mark Drucker and Julie R. Williamson and Koji Yatani},
  publisher = {ACM},
  isbn = {978-1-4503-9157-3},
}