Service quality driven approach for innovative retail service system design and evaluation: A case study

Ching-Hung Lee, Xuejiao Zhao, Yu-Chi Lee. Service quality driven approach for innovative retail service system design and evaluation: A case study. Computers & Industrial Engineering, 135:275-285, 2019. [doi]

Authors

Ching-Hung Lee

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Xuejiao Zhao

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Yu-Chi Lee

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