Relational Governance Mediates the Effect of Formal Contracts on BPO Performance

Stefanie Leimeister, Philip Yetton, Kim Wüllenweber, Helmut Krcmar. Relational Governance Mediates the Effect of Formal Contracts on BPO Performance. In P. M. Alexander, Marita Turpin, J. P. van Deventer, editors, 18th European Conference on Information Systems, ECIS 2010, Pretoria, South Africa, June 7-9, 2010. pages 126, 2010. [doi]

Abstract

Abstract is missing.