G. Lella, A. Fischetto, Vittorio Cesarotti, James C. Spohrer, G. Ren, Y. T. Leung. Universities as complex service systems: External and Internal perspectives. In Proceedings of 2012 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2012, Suzhou, China, July 8-10, 2012. pages 422-427, IEEE, 2012. [doi]
Abstract is missing.