Awie Leonard, Ian Strydom. The management of service desk role players: a South African perspective. In Paula Kotzé, Alta van der Merwe, Aurona Gerber, editors, Proceedings of the 2010 Annual Conference of the South African Institute of Computer Scientists and Information Technologists, SAICSIT Conf. 2010, Bela Bela, South Africa, October 11-13, 2010. ACM International Conference Proceeding Series, pages 381-385, ACM, 2010. [doi]
Abstract is missing.