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Using Design Science Research to Develop a Modeling Technique for Service Design

Lysanne Lessard, Eric Yu. Using Design Science Research to Develop a Modeling Technique for Service Design. In Ken Peffers, Marcus A. Rothenberger, William L. Kuechler Jr., editors, Design Science Research in Information Systems. Advances in Theory and Practice - 7th International Conference, DESRIST 2012, Las Vegas, NV, USA, May 14-15, 2012. Proceedings. Volume 7286 of Lecture Notes in Computer Science, pages 66-77, Springer, 2012. [doi]

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