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Developing IS Enabled Capabilities for a BPO Vendor: A Case Study

Mark O. Lewis, Lars Mathiassen, Arun Rai. Developing IS Enabled Capabilities for a BPO Vendor: A Case Study. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 18, Association for Information Systems, 2009. [doi]

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Mark O. Lewis

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Lars Mathiassen

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Arun Rai

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