Mark O. Lewis, Lars Mathiassen, Arun Rai. Developing IS Enabled Capabilities for a BPO Vendor: A Case Study. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 18, Association for Information Systems, 2009. [doi]
Abstract is missing.