Process Performance Measurement

Michael Leyer, Diana Heckl, Jürgen Moormann. Process Performance Measurement. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 2, Strategic Alignment, Governance, People and Culture, 2nd Ed. International Handbooks on Information Systems, pages 227-241, Springer, 2015. [doi]

Authors

Michael Leyer

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Diana Heckl

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Jürgen Moormann

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