Michael Leyer, Diana Heckl, Jürgen Moormann. Process Performance Measurement. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 2, Strategic Alignment, Governance, People and Culture, 2nd Ed. International Handbooks on Information Systems, pages 227-241, Springer, 2015. [doi]
@incollection{LeyerHM15,
title = {Process Performance Measurement},
author = {Michael Leyer and Diana Heckl and Jürgen Moormann},
year = {2015},
doi = {10.1007/978-3-642-45103-4_9},
url = {http://dx.doi.org/10.1007/978-3-642-45103-4_9},
researchr = {https://researchr.org/publication/LeyerHM15},
cites = {0},
citedby = {0},
pages = {227-241},
booktitle = {Handbook on Business Process Management 2, Strategic Alignment, Governance, People and Culture, 2nd Ed},
editor = {Jan vom Brocke and Michael Rosemann},
series = {International Handbooks on Information Systems},
publisher = {Springer},
isbn = {978-3-642-45103-4},
}