Bin Li, Zhao Cai, Luning Liu. Helper or Troublemaker? Disentangling the Impact of Artificial Intelligence on Human Workload in Hybrid Service Agents. In Tom Stafford 0001, Rhonda A. Syler, Bernard C. Y. Tan, Manju K. Ahuja, Carol Hsu 0001, Edgar A. Whitley, editors, Proceedings of the 46th International Conference on Information Systems, ICIS 2025, Achieving Digital Integration in the Age of AI, Nashville, TN, USA, December 14-17, 2025. Association for Information Systems, 2025. [doi]
Abstract is missing.