Study on the Impact of Service Robot Autonomy on Customer Satisfaction

Keli Li, Guoxin Li. Study on the Impact of Service Robot Autonomy on Customer Satisfaction. In Fiona Nah, Keng Siau, editors, HCI in Business, Government and Organizations - 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II. Volume 14039 of Lecture Notes in Computer Science, pages 30-40, Springer, 2023. [doi]

Abstract

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