Qi Ye Li, Ching-Hung Lee, Chun-Hsien Chen, Yu-Chi Lee, Fan Li. Dynamic Enhancement for Customer Experience by Incorporating Customer Experience Journey Map and Service Assembly Concept. In Chun-Hsien Chen, Amy J. C. Trappey, Margherita Peruzzini, Josip Stjepandic, Nel Wognum, editors, Transdisciplinary Engineering: A Paradigm Shift - Proceedings of the 24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017, Singapore, July 10-14, 2017. Volume 5 of Advances in Transdisciplinary Engineering, pages 860-867, IOS Press, 2017. [doi]
@inproceedings{LiLCLL17,
title = {Dynamic Enhancement for Customer Experience by Incorporating Customer Experience Journey Map and Service Assembly Concept},
author = {Qi Ye Li and Ching-Hung Lee and Chun-Hsien Chen and Yu-Chi Lee and Fan Li},
year = {2017},
doi = {10.3233/978-1-61499-779-5-860},
url = {https://doi.org/10.3233/978-1-61499-779-5-860},
researchr = {https://researchr.org/publication/LiLCLL17},
cites = {0},
citedby = {0},
pages = {860-867},
booktitle = {Transdisciplinary Engineering: A Paradigm Shift - Proceedings of the 24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017, Singapore, July 10-14, 2017},
editor = {Chun-Hsien Chen and Amy J. C. Trappey and Margherita Peruzzini and Josip Stjepandic and Nel Wognum},
volume = {5},
series = {Advances in Transdisciplinary Engineering},
publisher = {IOS Press},
isbn = {978-1-61499-779-5},
}