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A Hidden Markov Model of Customer Relationship Dynamics in Retailing Industry

Gang Li, Chunqing Li, Weifeng Jia. A Hidden Markov Model of Customer Relationship Dynamics in Retailing Industry. In A Min Tjoa, Li Da Xu, Sohail S. Chaudhry, editors, Research and Practical Issues of Enterprise Information Systems - IFIP TC 8 International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2006) April 24-26, 2006, Vienna, Austria. Volume 205 of IFIP, pages 633-634, Springer, 2006. [doi]

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