Guangjie Li, Junmin Ling, Shengguang Meng, Yumin Liao. Personalized Resource Recommendation for Staff Training in Complaint Management Systems. In Zhiguo Gong, Dickson K. W. Chiu, Di Zou, editors, Current Developments in Web Based Learning - ICWL 2015 International Workshops, KMEL, IWUM, LA, Guangzhou, China, November 5-8, 2015, Revised Selected Papers. Volume 9584 of Lecture Notes in Computer Science, pages 128-133, Springer, 2015. [doi]
Abstract is missing.