Measurement of e-service quality: An empirical study on online travel service - researchr publication authors

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Hongxiu Li, Yong Liu, Reima Suomi. Measurement of e-service quality: An empirical study on online travel service. In Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, editors, 17th European Conference on Information Systems, ECIS 2009, Verona, Italy, 2009. pages 1734-1745, 2009. [doi]

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