Measurement of e-service quality: An empirical study on online travel service

Hongxiu Li, Yong Liu, Reima Suomi. Measurement of e-service quality: An empirical study on online travel service. In Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, editors, 17th European Conference on Information Systems, ECIS 2009, Verona, Italy, 2009. pages 1734-1745, 2009. [doi]

Abstract

Abstract is missing.