Ta-Hsin Li, Rong Liu, Noi Sukaviriya, Ying Li, Jeaha Yang, Michael Sandin, Juhnyoung Lee. Incident Ticket Analytics for IT Application Management Services. In IEEE International Conference on Services Computing, SCC 2014, Anchorage, AK, USA, June 27 - July 2, 2014. pages 568-574, IEEE, 2014. [doi]
Abstract is missing.