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Developing an Implementation Framework for Automated Customer Support Service in Collaborative Customer Relationship Management Systems

R. C. Li, M. L. Tee. Developing an Implementation Framework for Automated Customer Support Service in Collaborative Customer Relationship Management Systems. In IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021, Singapore, December 13-16, 2021. pages 1092-1096, IEEE, 2021. [doi]

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