Research and Development of ICT Call Center Data Auxiliary Analysis System Based on Knowledge Discovery

Xiangna Li, Zhongping Xu, Xuedong Li, Tao Zhang, Rongrong Zheng, Xiao Han, Chenhui Wang, Bing Tian. Research and Development of ICT Call Center Data Auxiliary Analysis System Based on Knowledge Discovery. In 20th IEEE International Conference on Software Quality, Reliability and Security Companion, QRS Companion 2020, Macau, China, December 11-14, 2020. pages 343-349, IEEE, 2020. [doi]

Abstract

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