Semantics-Enhanced Online Intellectual Capital Mining Service for Enterprise Customer Centers

Juan Li, Nazia Zaman, Ammar Rayes, Ernesto Custodio. Semantics-Enhanced Online Intellectual Capital Mining Service for Enterprise Customer Centers. IEEE T. Services Computing, 10(3):436-447, 2017. [doi]

Authors

Juan Li

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Nazia Zaman

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Ammar Rayes

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Ernesto Custodio

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