Juan Li, Nazia Zaman, Ammar Rayes, Ernesto Custodio. Semantics-Enhanced Online Intellectual Capital Mining Service for Enterprise Customer Centers. IEEE T. Services Computing, 10(3):436-447, 2017. [doi]
@article{LiZRC17,
title = {Semantics-Enhanced Online Intellectual Capital Mining Service for Enterprise Customer Centers},
author = {Juan Li and Nazia Zaman and Ammar Rayes and Ernesto Custodio},
year = {2017},
doi = {10.1109/TSC.2015.2474861},
url = {http://doi.ieeecomputersociety.org/10.1109/TSC.2015.2474861},
researchr = {https://researchr.org/publication/LiZRC17},
cites = {0},
citedby = {0},
journal = {IEEE T. Services Computing},
volume = {10},
number = {3},
pages = {436-447},
}