Xiao Liang. Government crisis communication on the microblog: a theory framework and the case of Shanghai metro rear-end collision. In David Ferriero, Theresa A. Pardo, Haiyan Qian, editors, 6th International Conference on Theory and Practice of Electronic Governance, ICEGOV '12, Albany, NY, USA, October 22-25, 2012. pages 248-257, ACM, 2012. [doi]
Abstract is missing.