Constructing Pathways for Collaboration Between AI Customer Service Systems and Human Employees in Cross-Cultural Contexts

Zaipeng Liang, Fei Xing, Guochao Peng. Constructing Pathways for Collaboration Between AI Customer Service Systems and Human Employees in Cross-Cultural Contexts. In Norbert A. Streitz, Shin'ichi Konomi, editors, Distributed, Ambient and Pervasive Interactions - 14th International Conference, DAPI 2026, Held as Part of the 28th HCI International Conference, HCII 2026, Montreal, QC, Canada, July 26-31, 2026, Proceedings, Part II. Volume 16728 of Lecture Notes in Computer Science, pages 467-475, Springer, 2026. [doi]

Abstract

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