A Practical 2-step Approach to Assist Enterprise Question-Answering Live Chat

Ling-Yen Liao, Tarec Fares. A Practical 2-step Approach to Assist Enterprise Question-Answering Live Chat. In Haizhou Li 0001, Gina-Anne Levow, Zhou Yu, Chitralekha Gupta, Berrak Sisman, Siqi Cai, David Vandyke, Nina Dethlefs, Yan Wu, Junyi Jessy Li, editors, Proceedings of the 22nd Annual Meeting of the Special Interest Group on Discourse and Dialogue, SIGdial 2021, Singapore and Online, July 29-31, 2021. pages 457-468, Association for Computational Linguistics, 2021. [doi]

Abstract

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